##plugins.themes.bootstrap3.article.main##

Background: Maternal death reduction could be achieved through the utilization of hospital delivery services. In Nigeria, unfortunately delivery in health facilities where skill birth attendants exist is reported to be only 39%. Maternal satisfaction with hospital services will encourage utilization.

Aim of the study: The study was designed to assess the satisfaction of mothers’ and their intention to utilize delivery services in subsequent pregnancies at the Federal Teaching Hospital Gombe, North-East, Nigeria.

Methods: This was a descriptive, cross-sectional study conducted at the postnatal ward of the hospital amongst 250 women within 48 hours after childbirth. Data was collected with the use of a pretested, semi structured questionnaire and analysis done with SPSS statistical software version 25.

Results: Overall satisfaction with delivery services was 84.4% with only 15.6% dissatisfied. Total satisfaction with the cleanliness of the facility was 92.8%, interpersonal relationship 84.8%, information provided 74.4% and technical aspects of care 82.8%. As many as 78.4% of women will utilize the facility in future for delivery services. The major reason amongst this category being satisfaction with services (76.5%). Those who do not intend to utilize facility in the future were 21.6% amongst which 27.8% gave reasons as completed family size and only 22.2% would not because of dissatisfaction. Satisfaction was only statistically related to ethnicity (P value=0.02) and none amongst obstetric variables tested.

Conclusion: Majority of the women were satisfied with delivery services rendered and would utilize the facility in the future. There is need to sustain and further improve upon the quality of services.

References

  1. Lawali Y and Lamide A. The health workers and delivery process related maternal satisfaction with delivery services at UDUTH Sokoto Nigeria. Perception in Reproductive Medicine. 2020; 3(5): PRM0000573.
     Google Scholar
  2. Bitew K, Ayichiluhm M and Yimam K. Maternal Satisfaction on Delivery Service and Its Associated Factors among Mothers Who Gave Birth in Public Health Facilities of Debre Markos Town, Northwest Ethiopia. BioMed Res Int. 2015: 1-6.
     Google Scholar
  3. Bouvier-Colle M, Mohangoo A, Gissler M, Novak-Antolic Z, Vutuc C, Szamotulska K, Zeitlin J for The Euro-Peristat Scientific Committee. What about the mothers? An analysis of maternal mortality and morbidity in perinatal health surveillance systems in Europe. BJOG. 2012; 119: 880-890.
     Google Scholar
  4. Demis A, Getie A, Wondmieneh A, et al. Women’s satisfaction with existing labour and delivery services in Ethiopia: a systematic review and meta-analysis. BMJ Open. 2020; 10: e036552.
     Google Scholar
  5. Edaso A U, Teshome GS. Mothers’ satisfaction with delivery services and associated factors at health institutions in west Arsi, Oromia regional state, Ethiopia. MOJ Women’s Health. 2019; 8(1): 110-119.
     Google Scholar
  6. Ope BW. Reducing maternal mortality in Nigeria: addressing maternal health services’ perception and experience. Journal of Global Health Reports. 2020; 4: e2020028.
     Google Scholar
  7. Adegbe O. Factors That Determine the Place of Childbirth in Lagos State, Nigeria. Ph.D. Thesis Public Health Walden University; 2021.
     Google Scholar
  8. Chizoba N, Tobiloba O, Chigozie N. Factors Influencing the Choice of Health Care Provider during Childbirth by Women in Ibadan, Oyo State, Nigeria. Int J Caring Sc. 2017; 10(1): 511-521.
     Google Scholar
  9. Darebo TD, Abera M, Abdulahi M, Berheto TM. Factors Associated with Client Satisfaction with Institutional Delivery Care at Public Health Facilities in South Ethiopia. J Med, Physiol and Biophysics. 2016; 25: 19-28.
     Google Scholar
  10. Debela AB, Mekuria M, Kolola T, Bala ET, Deriba BS. Maternal Satisfaction and Factors Associated with Institutional Delivery Care in Central Ethiopia: a Mixed Study. Patient Preference and Adherence. 2021; 15: 387-398.
     Google Scholar
  11. Somade EC, Ajao EO. Assessing Satisfaction with Quality of Maternal Healthcare among Child Bearing Women in Selected Primary Healthcare Centers in Ogun State, Nigeria. Int J Acad Res Bus Arts Sc. 2020; 2(3): 200-210.
     Google Scholar
  12. Timane AJ, Oche OM, Umar KA, Constance SE, Raji IA. Clients’ satisfaction with maternal and child health services in primary health care centers in Sokoto metropolis, Nigeria. Edorium J Matern Child Health. 2017; 2: 9-18.
     Google Scholar
  13. Babalola TK, Okafor IP. Client satisfaction with maternal and child health care services at a public specialist hospital in a Nigerian Province. Turk J Public Health. 2016; 14(3): 117-127.
     Google Scholar
  14. Srivastava A, Avan BI, Rajbangshi P, Bhattacharyya S. Determinants of women’s satisfaction with maternal health care: a review of literature from developing countries. BMC Pregnancy and Childbirth. 2015; 15: 97.
     Google Scholar
  15. Okonofua F, Ogu R, Agholor K, Okike O, Abdus-salam R, Gana M, et al. Qualitative assessment of women’s satisfaction with maternal health care in referral hospitals in Nigeria. Reprod Health. 2017; 14: 44.
     Google Scholar
  16. Ononokpono DN, Odimegwu CO. Determinants of Maternal Health Care Utilization in Nigeria: a multilevel approach. Pan Afr Med J. 2014; 17(Supp 1):2.
     Google Scholar
  17. Oikawa M, Sonko A, Faye E O, Ndiaye P, Diadhiou M, Kondo M. Assessment of Maternal Satisfaction with Facility-based Childbirth Care in the Rural Region of Tambacouda, Senegal. Afr J Reprod Health. 2014; 18(4): 95-104.
     Google Scholar
  18. Gungor I, Beji NK. Development and psychometric testing of the scales for measuring maternal satisfaction in normal and caesarean birth. Midwifery. 2012; 28(3): 348-357.
     Google Scholar
  19. Panth A, Kafle P. Maternal Satisfaction on Delivery Service among Postnatal Mothers in a Government Hospital, Mid-Western Nepal. Obstet Gynaecol Int. 2018: 1-11.
     Google Scholar
  20. Mocumbi S, Högberg U, Lampa E, Sacoor C, Valá A, Bergström A, et al. Mothers’ satisfaction with care during facility-based childbirth: a cross-sectional survey in southern Mozambique. Pregnancy and Childbirth. 2019; 19: 303.
     Google Scholar
  21. Sayed W, ElAal, DEM, Mohammed HS, Abbas AM, Zahran KM. Maternal satisfaction with delivery services at tertiary university hospital in upper Egypt, is it actually satisfying?. Int J Reprod Contracept Obstet Gynaecol. 2018; 7(7): 2547-2552.
     Google Scholar
  22. Jha P, Larsson M, Christensson K, Svanberg AS. Satisfaction with childbirth services provided in public health facilities: results from a cross- sectional survey among postnatal women in Chhattisgarh, India. Global Health Action. 2017; 10: 1386932.
     Google Scholar
  23. Odetola TD, Fakorede EO. Assessment of Perinatal Care Satisfaction amongst Mothers Attending Postnatal Care in Ibadan, Nigeria. Annals of Global Health. 2018; 84(1): 36-46.
     Google Scholar
  24. Bohren MA, Vogel JP, Tunçalp Ö, Fawole B, Titiloye MA, Olutayo AO, et al. Mistreatment of women during childbirth in Abuja, Nigeria: a qualitative study on perceptions and experiences of women and healthcare providers. Reprod Health. 2017; 14(9).
     Google Scholar
  25. Izugbara CO, Wekesah F. What does quality maternity care mean in a context of medical pluralism? Perspectives of women in Nigeria. Health Policy and Planning. 2018; 33: 1-8.
     Google Scholar
  26. Wiegers TA. The quality of maternity care services as experienced by women in the Netherlands. BMC Pregnancy and Childbirth. 2009; 9: 18.
     Google Scholar
  27. Okedo-Alex IN, Akamike IC, Nwafor JI, Onwasigwe CN. Determinants, reasons for choice and willingness to recommend birthing facility among mothers in public and private health facilities in Ebonyi, Nigeria. Pan African Medical Journal. 2021; 38(289).
     Google Scholar


Most read articles by the same author(s)